Frequently Asked Questions

Food & Ingredients

HOW IS OLLIE MADE?

Short answer: with a whole lotta love. Longer answer: We started by working with a veterinary nutritionist who helped us formulate our balanced and complete, human-grade recipes, abiding by the AAFCO standards. Then we carefully sourced our ingredients (more on this below!), cook them at low temperatures in small batches at our USDA-regulated facility in Pennsylvania, and hand-pack them. We personally know the people who are making the food—and our dogs can attest to how delicious it is.

WHERE ARE THE INGREDIENTS SOURCED FROM?

Serious talk: We source our meat from family-run farms in the US. Our beef is corn-fed and comes from humanely-treated cattle. Our chicken is 100% vegetable-fed and neither has any added hormones. Our produce, seeds and oils are carefully sourced and there’s absolutely no by-product, fillers, artificial flavoring or preservatives in our food. Ever.

HOW DO I KNOW THE FOOD IS SAFE?

For starters, we don’t outsource our food production—we make it in a human-grade facility in Pennsylvania where we know the people who make it. Because we adhere to USDA standards, we go through the same safety hoops that companies do to make your food. And because we’re obsessed with the quality, we test every batch of Ollie to make sure it hasn’t been contaminated by anything before sending it out.

WHAT ARE THE HEALTH BENEFITS OF FEEDING MY DOG OLLLIE?

You know how good you feel when you eat a salad that’s chock full of fresh produce? That’s how awesome your dog feels when they eat Ollie. Feeding them a diet made with natural, real ingredients does wonders for their overall well-being, promoting heart health, energy level, making their coat shinier, their breath smell better, improving eyesight and even impacting poop (it should be more compact!)

DO I HAVE TO PREPARE ANYTHING?

Nope! We know how hard it is to even find time to cook for yourself, so we’ve done all the prep work for you—we sourced the fresh ingredients, studied which nutrients dogs need, and tailored the recipe to your dog’s unique profile. All you have to do to feel good about what you feed your dog is stash it in the fridge, feed your dog the precise amount we prescribe, and wash the bowl and scooper after each meal. Boom.

IS OLLIE FOOD NATURAL OR ORGANIC?

The truth is, organic certification doesn’t tell the whole story. You can have all organic ingredients, but if they are processed so that they are shelf-stable, they lose most of their nutritional value and the food has to be supplemented. We believe that the quality of ingredients we source and the overall nutritional value of the food is more important.

HOW DO YOU TAILOR THE RECIPE TO MY DOG?

We have developed a proprietary algorithm, created in collaboration with our veterinarian nutritionist, that takes your dog’s weight, breed, age, activity level and allergies into account to formulate your dog’s recipe and the precise portion you should feed them.

SHOULD I CONSULT MY VET BEFORE FEEDING MY DOG OLLIE?

We worked with a veterinarian with a nutritional expertise to ensure that our recipes are complete and balanced, and they’re AAFCO-compliant, so you shouldn’t have to consult your vet if your dog is healthy and behaving normally. You can rest assured that your dog is getting all the nutrients necessary to thrive in the precise amount he or she needs. If your dog has specific health issues or has had trouble with what they’ve been fed in the past, always play it safe and talk to your vet first.

HOW DO I KNOW IF I'M FEEDING MY DOG THE RIGHT AMOUNT?

While most companies give you a rough approximation of how much you should be feeding your dog based solely on their size, we use our proprietary algorithm that was developed with a vet to determine the exact number of calories you should be giving them. It takes into account the information you shared in their profile, including weight, body composition, breed, and activity level, to ensure that your dog is getting the precise nutrition they need.

WHAT IF MY DOG HAS A SENSITIVE STOMACH?

Upset bellies are the worst—for dogs and humans. And they can be caused by any number of factors: an allergy, an inability to break down certain nutrients, an obsession with eating grass. It’s important to try to understand what is causing your dog’s sensitive stomach, especially before trying out a new food. That said, if you transition over a period of time (you can read Ollie’s guidelines for transitioning here!) it will give your dog’s stomach flora time to adapt to the new diet. The chicken recipe is slightly lower in fat, so it tends to be better with pups who have gastro issues.